FAQ

Shopping

Our store is hosted on WordPress/WooCommerce. They provide me with the online e-commerce platform that allows me to sell my artworks to you. Your data is stored through WooCommerce data storage.

Payments

Payments must be made via the Stripe payment gateway to complete your purchase in the shopping cart.

Credit cards accepted by Stripe are Visa, Mastercard and American Express.

Details about Stripe are provided online at https://support.stripe.com/

Returns and refunds

If you need to return or exchange your purchase for any reason, just ship back to us in brand new condition within 7 days of your purchase. We’ll organise a refund. Just email kerry@kerryt.com.au

Also in the unlikely event of any problems with your painting, just let us know. We take absolute pride in what we do and feel that you must be happy with what you have purchased, so please don’t hesitate to contact us.

Free shipping in Australia

Australia wide, shipping is free. The price you see on the checkout is all inclusive and there are no additional costs required. We will attempt to have your artwork sent within five (5) business days; and delivered within fourteen (14) business days (please allow longer for rural areas). An email will be sent to you about the shipping of the artwork. When we book a courier, your artwork is fully insured against loss and damage. This policy is valid for the time the artwork is in transit only. If you wish to query a delivery, please contact kerry@kerryt.com.au or via the Contact Us page.