FAQ

Shopping

Our store is hosted on WordPress/WooCommerce. They provide me with the online e-commerce platform that allows me to sell my artworks to you. Your data is stored through WooCommerce data storage.

Payments

Payments must be made via the Stripe payment gateway to complete your purchase in the shopping cart.

Credit cards accepted by Stripe are Visa, Mastercard and American Express.

Details about Stripe are provided online at https://support.stripe.com/

Returns and refunds

No refunds for change of mind once you have placed your order. Please contact Kerry directly if you have any concerns regarding your purchase.

Commissioned artwork

No returns or refunds on original artwork or commissioned artwork. All commissions are created as an interpretation of the client brief. Colours and details will vary as each piece is an original one-of-a-kind work of art.

Faulty or Damaged items

If your purchase has been damaged in transit, please photograph the packaging, as well as photographing the damaged product inside and email photographs to Kerry with your concerns.

Lost items

Kerry will not be held responsible for items proven lost in transit.

Free shipping in Australia

Australia wide, shipping is free. The price you see on the checkout is all inclusive and there are no additional costs required. We will attempt to have your artwork sent within five (5) business days; and delivered within fourteen (14) business days (please allow longer for rural areas). An email will be sent to you about the shipping of the artwork. When we book a courier, your artwork is fully insured against loss and damage. This policy is valid for the time the artwork is in transit only. If you wish to query a delivery, please contact kerry@kerryt.com.au or via the Contact Us page.